At The Fix, we value your time and the time of our providers.
Each appointment is thoughtfully reserved specifically for you, and we often have clients waiting for an opportunity to be seen.
To provide the highest level of service to all our clients, we kindly ask that you review our appointment and cancellation policy below.
Cancellations & Rescheduling
We require at least 24 hours’ notice to cancel or reschedule an appointment without a fee. Cancellations or appointment changes made with less than 24 hours’ notice may be subject to a $50 cancellation fee.
We understand that unexpected circumstances happen. When possible, we will always do our best to work with you on a case-by-case basis.
No Shows
A “no show” is defined as missing an appointment without contacting our office prior to the scheduled appointment time.
A $100 no show fee will be charged for the service reserved. Repeated no shows may result in a requirement for a deposit or prepayment before future appointments can be reserved.
Deposits
Certain appointments may require a deposit at the time of booking, including but not limited to new patient appointments. Your deposit will be applied toward your scheduled service.
Deposits are refundable when the appointment is cancelled or rescheduled with at least 48 hours’ notice. Deposits may be forfeited when the appointment is cancelled with less than 48 hours’ notice or missed.
New Clients
To protect appointment availability for both our clients and providers, new client appointments may require a deposit or card on file authorization at the time of booking.
If a new client does not provide the required authorization or deposit, the appointment may not be considered confirmed.
Illness and Emergencies
We understand that illness and unexpected emergencies can occur.
If you are experiencing symptoms of a contagious illness, please contact us as soon as possible so that we can determine whether your appointment should be rescheduled.
We will make reasonable efforts to accommodate genuine emergencies and unexpected circumstances at our discretion.
We kindly ask that you provide us as much notice as possible.
Card on File
A valid credit or debit card may be required to reserve your appointment.
By providing your card information, you authorize The Fix to charge applicable cancellation, no show, or other appointment fees in accordance with this policy.
You will be notified of any applicable fees whenever possible.
Business name will appear as “The Fix Laser and Skin Solutions” on charges.